• What does an ice dam look like?

    An ice dam may appear as a thick ridge of ice along the roof eaves or in roof valleys. In some cases, it’s buried under snow or hidden higher on the roof.

  • What causes ice dams?

    Ice dams form when snow on a roof melts—often due to poor insulation, heat leaks, or poor ventilation—and refreezes at colder roof edges.

  • Is an ice dam always an emergency?

    If you see water, moisture inside your home, or ice forming under soffits or siding, it may be an emergency.

  • Can I remove the ice dam myself?

    DIY removal is not recommended due to safety risks and potential roof damage.

  • Can I wait for the ice dam to melt naturally?

    Waiting carries risk; water may back up and leak into the home before melting occurs.

  • What should I look for in a good ice dam removal company?

    Proper insurance, experience, and steam removal equipment are key.

  • How long does ice dam removal take?

    On average, about 4 hours, though conditions vary.

  • Will the ice dams come back?

    They may if underlying insulation or ventilation issues remain.

  • Will my insurance cover ice dam removal?

    Coverage varies; many policies exclude removal unless damage has occurred.

  • Can removal be done on metal, slate, or solar panel roofs?

    Yes, trained specialists can handle most roof types.